Our Success Map

by Scott Gaffan on October 14, 2016


We’ve added a new page to the CMA program called Our Success Map. It’s a great piece to use to show your sellers how active our company is in their area. It uses the subject property address to run a search in a half mile radius for any properties that were sold by the Real Estate One Family of Companies and displays their locations on a map. A maximum of the most recent 25 sales will display on the map.

The new page will print automatically as part of both of the full company CMA reports and can be added manually to the custom pages as well. If you set up the Subject Property page by entering an address and not by looking up an existing MLS listing, you will have to remember to select the Map This Property option. Select the link below for step by step instructions.

Generating the New Our Success Map CMA Page




Save the internet!

by Scott Gaffan on September 23, 2016

The I.T. Department has received a huge wave of frustrated callers since early August regarding slow internet performance. Please read on as to how you can help us and your office “Save the Internet!”

We would like you to know that how the internet is handled for home use and the bandwidth that’s available and how it’s measured and managed, is vastly different than how it’s handled for a large enterprise with multiple businesses operating under its umbrella. We operate over a wide area connected network that allows us to protect our entire network and data, print commission checks directly to offices, guarantee a level of service for voice and internet, and more. The technologies and level of security that we need as a large business are completely different than what a Comcast cable connection can support. The Real Estate One I.T. Department is always working on ways to improve our office internet capacity by upgrading connections, testing, tracking down congestion issues and upgrading hardware and software. Our goals are the same but the approach is quite different than what you may experience at home or in a small office.

Since the beginning of August we have seen an enormous uptick in update activity from Microsoft and Apple clogging our network like never before. It appears it’s largely because of 4 GB (4000 MB) update for Windows 10. This is being called an “Anniversary Update.” Because of it’s enormous size, we believe they are staggering these updates and that’s why we’ve continued to have internet issues ever since early August. When we look at our logs and activity when there is an issue, it’s because of these updates. Although this has caused us to revisit the sizing of our internet bandwidth (there has never been an update as large as this or that has impacted us so dramatically), we have determined you can be of enormous help in managing the problem as well.

Our office computers are all programmed to update automatically in the off hours when the office is empty, late at night or in the early hours of the morning. We would like to encourage all of you to change your device’s auto update settings to do the same thing or prompt you to choose when they are done.

If the device is your own personal desktop or laptop that stays in your office all of the time, turn off the auto updates feature and manually run your updates after hours when your office is empty and you won’t be affecting everyone else’s bandwidth. If your device goes home with you every night, turn off the auto update feature and run your updates after hours or wait until you get home to run them while everyone is asleep. You may also just schedule them for off hours if your computer is normally connected and on during that scheduled time.

I have included links below to step by step instructions that guide you through the process of changing your desktop or laptop’s auto updates settings. I have included instructions for computers that are running Windows 7, Windows 10 and the Mac OS. We appreciate your efforts to help us to most efficiently make use of our office bandwidth and so do your fellow office mates.

Changing your Windows 7 Update Settings

Changing your Windows 10 Update Settings

Changing your Mac OS Update Settings


New Comparative Market Analysis Page

by Scott Gaffan on September 2, 2016


We’ve added a new page to the One Place CMA module. It’s called the Comparative Market Analysis page. It aligns all of your comparable properties into a side by side comparison chart format.

The new page is available to use now. It’s been added to the full company CMA packages. If you select any of the Company Packaged CMA options, the Full CMA – 1 up or 2 up Comp, with or without adjustments, the new page will be generated automatically.

Dropdown 2

It’s also available as a choice in the custom packages list. If you have custom packages set up, you’ll have to add this new page to them.



What’s New in One Place

by Scott Gaffan on August 26, 2016

Change the Name of your Featured Listings Page


We’ve added the ability to change the name of the Featured Listings section of your One Place Agent Web Sites. You can now call it My Listings or Our Listings or anything that you’d like.

To change yours now,

log into OurOnePlace.net

Choose My Website

Choose Site Customization from the side bar links

Scroll down, there’s a field named Featured Listings Custom Label located just below the Homepage Custom Box.

Enter your new name for the page and choose the Update Agent Record button located at the top and bottom of the page.



Agent Contact Report


You have uploaded all of your contacts into One Place using a file that you exported from your last contact database program. You have also been adding new contacts directly into One Place using the web site or the mobile app manually for the past 2 years. Clients have been added to your Contacts from joining your  1st To Know program or by filling out the email capture forms on your website. Now you don’t know who’s in your contact list and who’s not.  Well, we’ve added a quick report that you can run that shows you exactly who’s been added to your One Place Contacts without having to export the entire list. It’s new and it’s called the Agent Contact Report.

To generate this report,
Log into OurOnePlace.net
Choose My Contacts
Choose Agent Contact Report from the side bar links to view the list.
Choose Print Report to print.
Choose Export to Excel if you’d like to export list.




TechHelpline – Your Personal Support Team

by Scott Gaffan on August 5, 2016


Did you know that you can receive top quality tech support services on your own personal office computer equipment over the phone, online chat or email at no additional charge to you?

TechHelpline is a technical support team that we’ve contracted with to provide you with live computer support on your personal computer equipment. This service is included in your monthly tech fee so there’s no additional charge for the help.

You can contact TechHelpline for standard technical needs such as removing computer viruses and spyware, improving speed, syncing Outlook or other devices, software applications and software repair, hardware issues, internet problems, data recovery services, printer help and scanner and monitor issues. You can also ask their helpful experts for their recommendations on preferred products and equipment, basic instruction and software upgrade information. Click here for a full detailed list of available services.

The TechHelpline experts are based in the US, and offer fast and courteous service without limits on the number of calls or length of time per call. Support is available Monday thru Friday from 9 a.m. to 8 p.m. EDT and Saturday 9 a.m. to 5 p.m. EDT in both English and Spanish. Technicians are available to provide live support via  phone, email and online chat.





Contacts Email Log and the Market Minute Video Plan

by Scott Gaffan on July 22, 2016


Market Minute Videos Now Available as a One Place Plan

We have recently made the Market Minute videos available as a monthly plan in One Place. Now you can set them up to be automatically emailed out to your clients each month. If you’ve never seen a Market Minute Video, check out a sample here.

To set up the Market Minute Video plan,
Log into OurOnePlace.com
Choose mycontacts.
Choose the contact that you would like to set up the plan for (select the contact name to open up the Detail View of the contact record).
Scroll down to the Manage Plans section and choose Add New Plan.
Choose Market Minute Video from the Plan Name drop-down menu.
Select a Plan Start Date (it defaults to today’s date).
Enter the Zip Code of the market area that your contact would be interested in receiving information on.
Choose Add New Plan.

To add the plan to multiple contacts,
Log into OurOnePlace.com
Choose mycontacts.
From the Contacts Summary page, choose Assign Plan from the side bar links.
Choose Market Minute Video from the Plan Name drop-down menu.
Select a Plan Start Date if you need to change it from the default.
Enter the Zip Code of the market area that your contacts would be interested in receiving information on.
Place a check mark in the check box next to each contact that you’d like added to the plan (every one that you select will receive the market video for the Zip Code that you entered in the step above).
Choose Assign Plan

The New One Place Contacts Email Log


We have also created an Email Log that will help you to keep track of what you’ve sent out to each of your contacts. The email log keeps a running log of every email that is sent to a contact through One Place. That includes messages set up and sent manually and ones sent through automated plans. Each of the emails are date and time stamped and allow you to see a preview of the actual message that was sent out.  It will also display the date and time that the email was viewed, if it was viewed, by your contact.

To view a contact’s Email Log,
Log into OurOnePlace.com
Choose mycontacts.
Choose the contact that you would like to view the Email Log for (select the contact name to open up the Detail View of the contact record).
Choose Email Log from the side bar links.
Choose the amount of days back that you’d like to review or choose All.


Comparable Pages With 9 Photos
We’ve updated the Comparable pages to display up to 9 photos of each property. You must choose the 1 up Comp option in the Generated Company Packaged CMA dropdown menu or the Comparable Properties – 1up – 9 Photos option from the Generate Custom CMA list to have the photos display.

New CMA Agent Bio Page
We’ve made the CMA Agent Bio page a little easier to create and edit. Originally, the Agent Bio page was generated by combining all of the content from the individual text sections on the Custom Letter/Bio page into one page. This left spaces on the finished Bio if individual sections were left blank. Now there’s a new text box at the bottom of the Custom Letter/Bio page titled Agent Bio that you can edit any way that you’d like similar to the Cover Letter at the top. We used all of your existing information from the individual sections to create your new Agent Bio page and now you can edit it right in the Agent Bio text section. We will eventually remove the individual sections but have left them temporarily for your convenience.

Remember you create a permanent copy of your information under the Form Letter/Bio tab located at the top of the page and that auto populates the Custom Letter/Bio section of each CMA so you don’t have to re-write your information for each CMA. Then you can tweak the permanent one for each CMA if you need to. Select the graphic below for a more visual explanation.

agent bio sample

Adding Your Own Content to a One Place CMA Presentation
If you have content of your own that you’d like to add into your One Place CMA presentations, you can simply print it on your CMA letterhead. Keep a stack of pre-printed letterhead so you can just feed it into the printer anytime you do a CMA and need custom pages. The letterhead can be found in the Marketing Materials section in One Place and the header and footer match the pages of your One Place CMA.

To access the Marketing Materials section in One Place,
Log in to OurOnePlace.net
Choose Personalized Promotional Materials from the Market Yourself section to expand the submenu.
Choose Marketing Materials.
Choose Letterhead with Agent Photo.
When the letterhead PDF opens, choose Print from the file menu to print a few copies and choose Save As if you’d like to save a copy to your computer. Now you can just load the letterhead back into your printer, create a document that fits inside the header and footer and print it onto the letterhead (You may need to run a couple of tests to figure out the right way to feed it back into your particular model of printer to get it to print on the correct side and with the correct orientation).



The New and Improved One Place Listing Activity Reports

July 6, 2016

We’ve updated the One Place Listing Activity Reports. We’ve changed the layout and added web view data from Zillow and Realtor.com. We’ve also added showing information, the listing’s current competition and recently sold listings, market conditions for the property’s zip code and all of the listing photos. Select the link below to see a sample […]

Read the full article →

The New One Place Agent Website Testimonials Page

April 13, 2016

We’ve added an option to the Testimonials page of your One Place website that will now allow your clients to add testimonials right to your page. We have migrated all of your existing testimonials over to the new page and it’s all set up and ready to have your clients write all kinds of wonderful things […]

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BLOCKED! Everyone Should Be Using Their Company Email Alias To Send Messages From One Place

April 1, 2016

If you currently use an email address in your One Place profile that is not a company email alias you should update it now. To update your email address; Log in to OurOnePlace.net Choose MyWebsite from the menu across the top of the page. Enter your company email alias address in the Primary Email field. […]

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