Share and Boost Your Listings on Facebook

by Scott Gaffan on March 10, 2017

Sharing Listings on Facebook from REO Scott’s Tech Tips on Vimeo.


Custom CMA Pages and the New Responsive Our One Place

by Scott Gaffan on February 24, 2017

The New Responsive Our One Place

We updated the site this week to a new responsive design layout. The new design adapts to the size of the screen that you’re viewing it on making it easier to use on any sized mobile device.



Upload Your Own Custom CMA Pages

You can now add your own custom pages to your One Place CMAs. We’ve added the ability to upload and save your own custom pages in the One Place CMA program.

The pages that you upload must be in the PDF file format and have a space at the bottom of the page that can accommodate the built in CMA page footer overlay that will automatically be added to the page when it’s uploaded (highlighted in red in the sample below).

To access step by step instructions on how to add a custom page to your CMA packages, select the link below.
Uploading a Custom CMA Page





Farm Lists

by Scott Gaffan on February 3, 2017

We’ve added a new module to One Place called Farm Lists. It allows you to create targeted mailing lists for marketing from tax records, your contact lists or a combination of both. These lists are saved and can be mailed to at anytime. You can generate envelopes, labels or postcards and even export the lists for use elsewhere. Lists can also be merged together. I’ve created a step by step tutorial on how to use this cool new feature. Click the graphic or the link below to view the PDF tutorial and call or email me if you have any questions.


The New Farm Lists PDF Tutorial





Realcomp MLS Connect is Now Active in zipForm® Plus

by Scott Gaffan on January 16, 2017

We have recently activated MLS Connect for Realcomp on all of our zipForm® Plus agent accounts that have access to the zipForm® Realcomp forms library.  MLS Connect allows you auto populate your forms with basic listing information directly from the MLS.

I created the short video below to show you how it works. If you have access to the Realcomp forms library then your account now has access to the Realcomp MLS Connect data. Now all you have to do is figure out what you’re going to do with all of the extra time you’ll have back in your life.

If you have any problems or have any questions when accessing this new feature, feel free to call or email me anytime.


Realcomp MLS Connect from REO Scott's Tech Tips on Vimeo.


How to Identify a Fake Email

by Scott Gaffan on November 8, 2016


Protect yourself and your clients. Using spoofed email addresses and increasingly more difficult to identify phishing scams, cybercriminals are constantly improving their techniques and their attacks are becoming more sophisticated. It’s very important to stay in the know when it comes to the latest email scams.

I’ve provided a detailed diagram below (click on the image to open a larger version) with great tips on exactly what indicators you can look for to help you to identify a fake email. I’ve also added a few links at the bottom to some additional information on identifying fake emails, phishing scams and email spoofing.

Take the time to look through this information and stay up on the latest internet scams. Knowledge is your best protection against these constantly evolving criminal master minds.


10 Tips for Spotting a Phishing Email

10 Tips on How to Identify a Phishing or Spoofing Email

11 Tips on Identifying Spam, Spoofing and Phishing Emails

Identifying Fraudulent “Phishing” Email – Apple Support



Our Success Map

by Scott Gaffan on October 14, 2016


We’ve added a new page to the CMA program called Our Success Map. It’s a great piece to use to show your sellers how active our company is in their area. It uses the subject property address to run a search in a half mile radius for any properties that were sold by the Real Estate One Family of Companies and displays their locations on a map. A maximum of the most recent 25 sales will display on the map.

The new page will print automatically as part of both of the full company CMA reports and can be added manually to the custom pages as well. If you set up the Subject Property page by entering an address and not by looking up an existing MLS listing, you will have to remember to select the Map This Property option. Select the link below for step by step instructions.

Generating the New Our Success Map CMA Page




Save the internet!

by Scott Gaffan on September 23, 2016

The I.T. Department has received a huge wave of frustrated callers since early August regarding slow internet performance. Please read on as to how you can help us and your office “Save the Internet!”

We would like you to know that how the internet is handled for home use and the bandwidth that’s available and how it’s measured and managed, is vastly different than how it’s handled for a large enterprise with multiple businesses operating under its umbrella. We operate over a wide area connected network that allows us to protect our entire network and data, print commission checks directly to offices, guarantee a level of service for voice and internet, and more. The technologies and level of security that we need as a large business are completely different than what a Comcast cable connection can support. The Real Estate One I.T. Department is always working on ways to improve our office internet capacity by upgrading connections, testing, tracking down congestion issues and upgrading hardware and software. Our goals are the same but the approach is quite different than what you may experience at home or in a small office.

Since the beginning of August we have seen an enormous uptick in update activity from Microsoft and Apple clogging our network like never before. It appears it’s largely because of 4 GB (4000 MB) update for Windows 10. This is being called an “Anniversary Update.” Because of it’s enormous size, we believe they are staggering these updates and that’s why we’ve continued to have internet issues ever since early August. When we look at our logs and activity when there is an issue, it’s because of these updates. Although this has caused us to revisit the sizing of our internet bandwidth (there has never been an update as large as this or that has impacted us so dramatically), we have determined you can be of enormous help in managing the problem as well.

Our office computers are all programmed to update automatically in the off hours when the office is empty, late at night or in the early hours of the morning. We would like to encourage all of you to change your device’s auto update settings to do the same thing or prompt you to choose when they are done.

If the device is your own personal desktop or laptop that stays in your office all of the time, turn off the auto updates feature and manually run your updates after hours when your office is empty and you won’t be affecting everyone else’s bandwidth. If your device goes home with you every night, turn off the auto update feature and run your updates after hours or wait until you get home to run them while everyone is asleep. You may also just schedule them for off hours if your computer is normally connected and on during that scheduled time.

I have included links below to step by step instructions that guide you through the process of changing your desktop or laptop’s auto updates settings. I have included instructions for computers that are running Windows 7, Windows 10 and the Mac OS. We appreciate your efforts to help us to most efficiently make use of our office bandwidth and so do your fellow office mates.

Changing your Windows 7 Update Settings

Changing your Windows 10 Update Settings

Changing your Mac OS Update Settings


New Comparative Market Analysis Page

September 2, 2016

We’ve added a new page to the One Place CMA module. It’s called the Comparative Market Analysis page. It aligns all of your comparable properties into a side by side comparison chart format. The new page is available to use now. It’s been added to the full company CMA packages. If you select any of […]

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What’s New in One Place

August 26, 2016

Change the Name of your Featured Listings Page We’ve added the ability to change the name of the Featured Listings section of your One Place Agent Web Sites. You can now call it My Listings or Our Listings or anything that you’d like. To change yours now, log into Choose My Website Choose Site […]

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TechHelpline – Your Personal Support Team

August 5, 2016

Did you know that you can receive top quality tech support services on your own personal office computer equipment over the phone, online chat or email at no additional charge to you? TechHelpline is a technical support team that we’ve contracted with to provide you with live computer support on your personal computer equipment. This […]

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